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No matter your business, great customer service starts with a few essential principles:

  • Knowing your company’s strengths

  • Anticipating your customer’s needs

  • Establishing clear, reasonable service guidelines

  • Equipping employees to excel


Service Freak will teach you and your employees how to incorporate these principles into your day-to-day business, and use them as a framework, not only for serving existing customers, but also for identifying opportunities to grow your business and its customer base.

We offer a range of services to fit your needs, from 1:1 conversations with Darren Ross to an ongoing program that outlines the principles of great customer service, raises your company’s awareness of what others are doing right (or wrong) and helps employees identify opportunities to better serve your customers.


Listen Carefully...Respond Creatively

Contact us now to get started

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