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A Freak in Los Angeles

Certified Freaks

The Service Freak philosophy was used at an ordinary hotel in L.A., turning their apathetic employees into customer service freaks. 

Small changes lead to big rewards

A low cost, simple idea yields big rewards and keeps customers coming back. Looks like you need a popsicle.

Putting the customer first pays off

This hotel has been ranked #1 on TripAdvisor and has won multiple awards for service in an industry named after the act of hospitality.