Certified Freaks

The Service Freak philosophy was used at an ordinary hotel in L.A., turning their apathetic employees into customer service freaks. 

Small changes lead to big rewards

A low cost, simple idea yields big rewards and keeps customers coming back. Looks like you need a popsicle.

Putting the customer first pays off

This hotel has been ranked #1 on TripAdvisor and has won multiple awards for service in an industry named after the act of hospitality.